Privacy Policy
At Hawayu Wellbeing, accessible via hawayu-wellbeing.com, we recognize the importance of your privacy and are fully committed to safeguarding the personal data you entrust to us. This Privacy Policy outlines how we collect, use, retain, and disclose your personal information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. By using our website and services, you acknowledge and agree to the practices described herein.
1. Commitment to Privacy and Data Protection
Hawayu Wellbeing values your trust. We process your personal data lawfully, fairly, and transparently, ensuring its confidentiality, integrity, and availability. Our dedication to privacy-first practices lies at the core of our digital wellness platform, and we are committed to maintaining the highest standards in data protection.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of hawayu-wellbeing.com and corresponding services, regardless of geographic location. For the purpose of applicable data protection legislation, Hawayu Wellbeing is the “Data Controller” of your personal information collected through our website, email communications, and associated services. You may contact us at [email protected] with questions concerning our data practices.
3. Categories of Data Processed
We collect and process the following categories of personal data, depending on your interactions with hawayu-wellbeing.com:
a. Usage Data
Includes information automatically collected from your browser, such as IP address, device type, pages visited, and session duration. We use this data for analytics, security, and service improvement.
b. Account Data
Covers data provided during registration or account creation, including your full name, email address, billing/shipping address, and phone numbers.
c. Profile Data
Comprises preferences, behavioral patterns, customer interests, and purchase history. This helps us tailor your experience and offer relevant services or recommendations.
d. Communication Data
Includes any information you provide when contacting our support team—such as emails, support tickets, chat logs, or written correspondence—with a record of our interactions to ensure service quality.
e. Technical Data
Entails device identifiers, operating systems, browser configurations, language settings, and hardware specifications used while accessing our services.
f. Transaction Data
Represents purchase records, payment methods (processed by third-party payment providers), dates, details of the transactions, and delivery information.
g. Preference Data
Captures your choices concerning marketing communications and survey responses, including your interest in specific products or features, stored to honor your consents and selections.
4. Legal Bases for Processing
We process your personal data under the following legal grounds as outlined under the GDPR and reflected in compliance with CCPA:
– Consent: When you explicitly permit the collection and use of your data (e.g., newsletter subscriptions, marketing preferences).
– Contract: When processing is necessary to perform a contract with you or to take steps at your request prior to entering into such a contract.
– Legitimate Interest: Where it is in our legitimate interest to process your data for purposes such as improving our services, fraud prevention, or customer support, provided your fundamental rights are not overridden.
– Legal Obligation: Where processing is required for compliance with a legal obligation to which Hawayu Wellbeing is subject.
5. Your Rights
Under GDPR and CCPA (for residents of California), you maintain the following rights with respect to your personal data:
– Right of Access: You have the right to request access to the personal data we hold about you.
– Right of Rectification: You may request that inaccurate or incomplete data be corrected or updated.
– Right of Erasure: Also known as the “right to be forgotten,” allowing you to request deletion of your data under certain conditions.
– Right to Restriction: You may request limited processing of your data while correctness or reasons for processing are being verified.
– Right to Data Portability: You may obtain and reuse your personal data in a commonly used format.
– Right to Object: You may object to data processing based on our legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination: Under the CCPA, you have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of your rights, contact us at [email protected].
6. Security Measures
We implement a broad range of administrative, technical, and physical safeguards designed to protect your personal data. These measures include, but are not limited to, encryption in transit and at rest, access controls, regular vulnerability scans, secure development protocols, staff privacy training, and scheduled data backups.
7. International Transfers
Your personal data may be transferred to, and stored in, jurisdictions outside your country of residence, including regions not providing the same level of data protection as your home country. In such cases, we rely on standard contractual clauses or other legally recognized mechanisms to ensure adequate protection of your data in compliance with the GDPR and other cross-border privacy regulations.
8. Data Retention
We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, tax, accounting, or regulatory requirements. Retention periods vary based on the category of data:
– Usage and Technical Data: up to 12 months.
– Account and Profile Data: retained during the lifetime of your account and up to 5 years thereafter.
– Transaction and Communication Data: retained for up to 7 years to comply with financial and support responsibilities.
– Preference Data: retained until withdrawal of consent or request for deletion.
Data no longer needed will be securely deleted or anonymized.
9. Cookie Policy
Our website, hawayu-wellbeing.com, uses cookies and similar tracking technologies:
– Essential Cookies: Required for core functionalities like navigation, purchases, and account access.
– Functional Cookies: Enable enhanced website features, such as remembering user preferences.
– Analytics Cookies: Allow us to understand how visitors use the site, helping us improve performance and user experience.
– Performance Cookies: Support load balancing and ensure fast responsiveness during site use.
Third-party analytics providers may set their own cookies, subject to their respective privacy policies.
10. Cookie Management and Legal Compliance
In line with the GDPR and CCPA, we provide a clear mechanism to manage your cookie preferences. Upon visiting our site, a cookie banner will prompt you to consent or reject non-essential cookies. You can also update your preferences via your browser settings or through our Cookie Settings interface available on the website.
You may opt out of analytics tracking and targeted advertising by adjusting your browser settings or visiting recognized opt-out portals (such as optout.aboutads.info or youradchoices.com).
11. Children’s Privacy
Hawayu Wellbeing does not knowingly collect or solicit personal data from children under the age of 13. If we discover that information from a child under 13 has been submitted without verifiable parental consent, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us at [email protected].
12. Policy Updates & Notifications
We reserve the right to amend this Privacy Policy to reflect changes in technology, legal requirements, or our practices. Substantive changes will be communicated via updates on hawayu-wellbeing.com or through direct notice when appropriate. Continued use of our website constitutes your acknowledgement of the amended policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, you may contact our privacy team at:
Email: [email protected]
Website: https://hawayu-wellbeing.com
We are committed to maintaining full compliance with regulatory requirements and providing a transparent user experience. Please do not hesitate to reach out to us with any questions or privacy-related concerns.